BOOKING POLICY

At Olivia Grace Naturopathy, we value your time and ours. Please read the following booking policy carefully before confirming your consultation.

Cancellations

  • Online appointments: Cancellations must be made directly through the HealthBank website or app or via email.

  • In-person consultations at Body Mind & Soul: Please call the clinic directly on (02) 6971 7780 to cancel or reschedule, or contact via email.

Refund eligibility:

  • More than 24 hours’ notice – You will receive a full refund.

  • Less than 24 hours’ notice or no-show – 50% of the consultation fee will be charged.

  • After your consultation has taken place – No refunds will be issued.

Refunds

  • Refunds are only available for cancellations made with at least 24 hours’ notice.

  • No refunds are available for digital products (including ebooks and downloads) purchased through the Olivia Grace Naturopathy website.

  • For more details, please review the HealthBank cancellation and refund policy.

Reschedules

  • You may reschedule your appointment for free up to 24 hours before the appointment.

  • Options for rescheduling:

Thank you for respecting this policy. This helps ensure availability for all clients and allows my services to run efficiently while giving you the best care possible.