BOOKING POLICY
At Olivia Grace Naturopathy, we value your time and ours. Please read the following booking policy carefully before confirming your consultation.
Cancellations
Online appointments: Cancellations must be made directly through the HealthBank website or app or via email.
In-person consultations at Body Mind & Soul: Please call the clinic directly on (02) 6971 7780 to cancel or reschedule, or contact via email.
Refund eligibility:
More than 24 hours’ notice – You will receive a full refund.
Less than 24 hours’ notice or no-show – 50% of the consultation fee will be charged.
After your consultation has taken place – No refunds will be issued.
Refunds
Refunds are only available for cancellations made with at least 24 hours’ notice.
No refunds are available for digital products (including ebooks and downloads) purchased through the Olivia Grace Naturopathy website.
For more details, please review the HealthBank cancellation and refund policy.
Reschedules
You may reschedule your appointment for free up to 24 hours before the appointment.
Options for rescheduling:
By email: info@oliviagracenaturopathy.com.au
By calling Body Mind & Soul directly: (02) 6971 7780
Thank you for respecting this policy. This helps ensure availability for all clients and allows my services to run efficiently while giving you the best care possible.